Terms of service
These Terms of Service ("Terms") govern your use of lunerive.com and any purchases made through our website. By accessing our site or placing an order, you agree to these Terms. If you do not agree, please do not use our site.
Who We Are
This website is operated by Sweet Secret Ltd, a company registered in England, trading as Lunerive. Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
Eligibility
By using this website, you confirm that you:
- Are at least 16 years old
- Have the legal capacity to enter into a binding contract
- Will provide accurate and up-to-date information when placing an order or contacting us
Your Account
You may be able to create an account to manage orders and details. You are responsible for maintaining the confidentiality of your login details and for all activity under your account.
Orders and Contract Formation
- Placing an order is an offer to purchase.
- An order is accepted when we send you an order confirmation email or dispatch the goods (whichever occurs first).
- We may refuse or cancel an order if we reasonably believe it is fraudulent, unauthorised, or placed in error.
Pricing and Payments
All prices are displayed in British pounds (GBP) and are subject to change at any time.
Accepted payment methods are processed securely via Shopify Payments and may include major debit and credit cards and other options displayed at checkout.
If a pricing or product information error occurs, we may cancel the order and refund you.
Delivery
Delivery timeframes and processes are set out in our Shipping Policy. Estimated delivery times are not guaranteed and may be affected by factors outside our control.
Returns, Refunds, and Cancellations
Our returns and refunds process is set out in our Cancellation and Return Policy.
Your legal rights: if you are buying online, UK law generally provides a 14-day right to cancel from the day you receive your goods, subject to certain exceptions.
Our store policy: we offer a 30-day returns window, as set out in our Cancellation and Return Policy. This is in addition to, and does not limit, your statutory rights.
Hygiene and intimate items: certain items may not be suitable for return for health and hygiene reasons if unsealed, worn, or used. Where applicable, this is handled in line with our Cancellation and Return Policy and your statutory rights.
Product Information
We aim to present product details accurately. However, colours and appearance may vary depending on your device and display settings.
Acceptable Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorised access to the website, accounts, or systems
- Interfere with the site's operation or security
- Copy, scrape, or misuse content in a way that infringes our rights or others' rights
Intellectual Property
All content on this website, including text, images, branding, and design, is owned by us or licensed to us. You may not use, reproduce, or distribute it without our written permission.
Liability
Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
To the maximum extent permitted by law:
- We are not liable for losses that were not reasonably foreseeable at the time you placed your order.
- We are not liable for delays or failures caused by events outside our reasonable control (including courier disruptions, weather events, or service outages).
Privacy
How we collect and use personal information is set out in our Privacy Policy.
Changes to These Terms
We may update these Terms from time to time. Changes take effect once published on our website.
Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Questions?
Email: support@lunerive.com
Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Phone Number : +44 7882 7333 68