Privacy policy


At Lunerive ("we", "us", "our"), we are committed to protecting your personal information. This policy explains how we collect, use, store, and share your information when you visit our website, create an account, place an order, or contact us.

This policy is intended to meet the transparency requirements of UK data protection law, including the UK GDPR and the Data Protection Act 2018. Lunerive currently serves customers in the United Kingdom only.

Who We Are

Sweet Secret Ltd is responsible for your personal information (the "data controller").

  • Company name: Sweet Secret Ltd
  • Trading name: Lunerive
  • Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
  • Email: support@lunerive.com
  • Phone Number : +44 788 273 33 68

What Information We Collect

Information you provide may include:

  • Name
  • Email address
  • Phone number
  • Delivery address and billing address
  • Order details and purchase history
  • Communications with us (including emails and contact form messages)
  • Any information you choose to provide when contacting us

Information collected automatically may include:

  • IP address and general location (derived from IP)
  • Device and browser information
  • Pages viewed and actions taken on our site
  • Cookie and similar technology data (see Cookies section)

Why We Use Your Information

We use your personal information to:

  • Process orders, take payment, and deliver purchases
  • Send order confirmations, delivery updates, and service messages
  • Provide customer care and handle returns, refunds, and complaints
  • Prevent fraud and protect our website and customers
  • Improve our website, products, and customer experience
  • Send marketing communications where permitted (see Marketing section)
  • Meet legal and regulatory obligations (including accounting and tax requirements)

Lawful Bases for Processing

We only process personal information where we have a lawful basis to do so, including:

  • Contract: where processing is needed to fulfil your order
  • Legal obligation: where we must keep records or comply with the law
  • Legitimate interests: where processing is necessary for our legitimate interests (such as improving our services, preventing fraud, and securing our website), provided those interests are not overridden by your rights
  • Consent: where you have given clear permission (for example, certain marketing and non-essential cookies)

Where we rely on consent, you can withdraw it at any time.

Who We Share Your Information With

We share your personal information only where necessary to operate our store and deliver services. This may include:

  • E-commerce platform and website hosting providers (Shopify)
  • Payment processors (we do not store full card details)
  • Courier and delivery partners
  • Returns and customer care service providers
  • Email and marketing platforms (only where you opt in or where permitted)
  • Analytics and performance providers
  • Fraud prevention and security providers
  • Professional advisers (such as accountants or legal advisers), where needed
  • Regulators and authorities, where required by law

We require service providers to handle personal information securely and only for the purposes we specify.

International Transfers

Some of our service providers (such as our e-commerce platform or analytics tools) may process personal information outside the United Kingdom. Where this happens, we use appropriate safeguards required under UK data protection law, such as adequacy regulations or Standard Contractual Clauses (SCCs).

Cookies

Cookies and similar technologies help our website function and improve your experience. We use:

  • Essential cookies, required for the website to function (e.g. basket and checkout)
  • Analytics cookies, to understand how our website is used
  • Preference cookies, to remember your settings
  • Marketing cookies, to support advertising (where applicable)

Where required, we will ask for your consent before placing non-essential cookies. You can manage cookie preferences through our cookie settings and your browser controls. Disabling certain cookies may affect site functionality.

Marketing Communications

If you opt in, we may send marketing emails about products, offers, or updates. You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us at support@lunerive.com.

We do not sell your personal information.

Data Security

We apply appropriate technical and organisational measures designed to protect personal information from loss, misuse, unauthorised access, alteration, or disclosure. No method of transmission or storage is completely secure, but we take reasonable steps to protect the information we hold.

How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes described in this policy, including legal, accounting, and reporting requirements:

  • Order and transaction records: kept for up to 6 years for tax and accounting purposes
  • Account information: retained while your account remains active
  • Customer care communications: retained for as long as necessary to deal with your query
  • Marketing data: retained until you unsubscribe or ask us to remove you

Your Rights

Under UK data protection law, you have rights including:

  • The right to be informed about how your information is used
  • The right of access to your personal information
  • The right to correct inaccurate or incomplete information
  • The right to request deletion in certain circumstances
  • The right to restrict processing in certain circumstances
  • The right to object to processing (including marketing)
  • The right to data portability in certain circumstances
  • The right to withdraw consent at any time where processing is based on consent
  • The right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To make a request, contact us at support@lunerive.com. We may need to verify your identity before responding.

Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will take effect when published on this page.

Questions?

Email: support@lunerive.com

Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Phone Number : +44 7882 7333 68